CRM: Customer Relationship Management

CRM is a strategy to maintain the relationship with the existing customers as well as future customers and retain them to drive the growth of the organization. It is widely implemented in all growing industries. CRMs are designed to compile the company's information to contact with customers which include company's website, email, phone number, products, services, live chat, etc. It also gives detailed information about customers like their personnel details, phone number, purchasing history, comments, advice etc.