Privacy Policy

This Privacy Policy applies to the Suvidha CRM mobile application (“App”) published on Google Play by Suvidha Software Solutions (“we”, “us”, “our”).

Suvidha CRM is a workplace application used by organisations to manage employees, attendance, field tracking, tasks, enquiries, HR records, and in-app communication. It is intended only for authorised employees, HR staff, project managers, and organisation administrators. It is not a consumer social app and is not directed at children.

By downloading, accessing, or using the App, you agree to this Privacy Policy.

Who This Policy Covers

The App is used inside an organisation. Your organisation (employer / workspace admin) decides who can have an account. Personal data is processed so that your organisation can run attendance, field operations, HR, and communication through Suvidha CRM.

If you use the App as an employee, your organisation is responsible for how your work data is used internally. We process that data to operate the App and related servers.

Data We Collect

We collect only what is needed to run the App.

A. Account and profile data

• Name
• Email address
• Phone number
• Employee ID / user ID
• Organisation ID
• Designation / role (Employee, HR, Admin, Project Manager, etc.)
• Login credentials (processed for authentication; we do not display your password)
• Profile photo, if uploaded by you or your organisation

B. Attendance and work data

• Punch-in and punch-out time
• Work session / shift status
• Work reports you submit
• Leave applications and leave approval status
• Task, ticket, project, and enquiry records you create or are assigned

C. Location data (precise location, including background)

The App collects precise location (GPS / network) when you are a signed-in employee and location features are enabled by your organisation.

Location is used to:

• Verify punch-in and punch-out
• Confirm work presence during an active work session
• Record field-employee tracking for your organisation (maps and address)
• Keep timesheets accurate and reduce attendance misuse

You can refuse or later revoke location permission in Android settings. Without location permission, punch-in/punch-out and live tracking will not work fully.

D. Camera and photos

The App may use the camera to capture photos for work features such as tasks, tickets, enquiries, or profile images. Photos you capture or submit are sent to the organisation’s Suvidha CRM workspace.

E. Messages and communication

• Direct chat messages
• Group chat messages
• Unread counts
• Names and photos of chat participants needed to show conversations

F. Device and technical data

• Device / FCM push-notification token
• App session identifiers
• Approximate timestamps of API requests
• Crash or error information needed to keep the App working
• Device settings related to location and notifications

G. Notifications

We collect and use a push token (Firebase Cloud Messaging) to send work notifications, including chat, reminders, leave/task updates, and location-update requests.

How We Use the Data

We use the data to:

• Authenticate users and keep sessions secure
• Provide attendance, timesheet, and payroll-support records to the organisation
• Track field employees during authorised work hours when tracking is enabled
• Show maps and convert coordinates to an address (Google Maps / geocoding)
• Assign and track tasks, tickets, enquiries, and follow-ups
• Deliver HR features (leaves, letters, payslips, employee records, feeds) as enabled for the role
• Deliver in-app chat and group chat
• Send push notifications
• Prevent misuse of attendance or unauthorised access
• Operate, secure, and improve the App

We do not sell personal data. We do not use personal data for third-party advertising. We do not use background location for ads or unrelated marketing.

Legal Basis (Where Applicable)

Depending on your country, we process data because:

• It is necessary to provide the workplace App your organisation has authorised
• It is necessary for the organisation’s legitimate interest in attendance, security, and field operations
• You granted device permissions (location, camera, notifications)
• We must keep records required by the organisation or by law

Who We Share Data With

We do not sell your data.

Data may be shared with:

• Your organisation’s authorised admins, HR, and managers (they can see attendance, tracking, tasks, leaves, and similar workplace records as per their role)
• Our hosting and backend services that run Suvidha CRM (including servers at crmapp.in)
• Google services used to operate the App:
  • Google Play / Android
  • Firebase Cloud Messaging (push notifications)
  • Google Maps / geocoding (to display maps and resolve addresses from coordinates)
• Other processors strictly required to host, secure, or deliver the App

These parties receive only what is needed to provide their service.

Background Location — Play Store Disclosure

Suvidha CRM uses ACCESS_FINE_LOCATION, ACCESS_COARSE_LOCATION, and ACCESS_BACKGROUND_LOCATION.

Storage, Security, and Retention

Data is sent to our servers over the internet (HTTPS where supported).

Access is limited to authenticated users and authorised organisation roles.

Attendance, location, chat, HR, and task records are stored while your organisation keeps the workspace active, and as required for audit, payroll, or legal purposes.

When an employee account is removed, data is handled according to the organisation’s retention rules and applicable law. Some records may be kept for audit if the organisation requires it.

No method of transmission or storage is 100% secure. We use reasonable technical and organisational measures, but we cannot guarantee absolute security.

Your Choices and Rights

You may:

• Grant or deny location, camera, and notification permissions in Android settings
• Log out of the App
• Ask your organisation admin to correct or update your profile
• Request deletion of your account through your organisation admin (subject to payroll/audit/legal retention)

If location permission is denied, attendance and tracking features will be limited or unavailable.

For access, correction, or deletion requests, contact your organisation administrator first. You may also contact us using the details below.

Children

Suvidha CRM is a workplace tool. It is not intended for children under 13 (and not directed at anyone under 18). We do not knowingly collect data from children. If you believe a child has used the App, contact us and we will delete the data where we can.

Data Stored on the Device

The App may store on the device:

• Login session / organisation identifiers
• Push token
• Limited preferences
• Cached work data needed for the App to function

This stays on the device until you log out, clear app data, or uninstall the App. Uninstalling the App does not automatically delete records already saved on the organisation’s server.

International Processing

Servers may be located in India or other locations used to host crmapp.in / Suvidha CRM. If you use the App from another country, your data may be processed in the country where the servers are hosted.

Changes to This Policy

We may update this Privacy Policy. The updated version will show a new “Last updated” date. Continued use of the App after an update means you accept the revised policy. Material changes that affect location or other sensitive permissions will be reflected in the App and on Google Play as required.

Contact

For privacy questions, permission issues, or data requests, contact your organisation administrator, or contact Suvidha Software Solutions through the support channel used for Suvidha CRM / crmapp.in.

If you do not agree with this policy, do not use the App, and uninstall it from your device.

Play Console — Data Safety (match this)

Data collected:

• Precise location (yes, including background)
• Approximate location (yes)
• Name, email, phone
• User IDs
• Photos (camera / profile / task images)
• Messages (in-app chat)
• App activity (attendance, tasks, HR actions)
• Device or other IDs (FCM token / session)

Data is:

• Not sold
• Not used for advertising
• Used for app functionality, account management, analytics/diagnostics as needed, and organisation workforce management

Prominent disclosure to paste in Play listing / Data safety notes if asked: