Privacy Policy
This Privacy Policy applies to the WOTG CRM mobile application (“App”) published on Google Play by Suvidha Software Solutions (“we”, “us”, “our”).
WOTG CRM is an enterprise operational tool utilized by organizations to oversee staff attendance, field operations, assigned tasks, client enquiries, internal HR records, and secure workspace messaging. It is strictly limited to authorized personnel, including administrators, project managers, and active employees. It is not an open consumer social network and is never directed toward minors.
By downloading, authenticating into, or using WOTG CRM, you acknowledge and agree to the data collection and operational practices described herein.
Who This Policy Covers
The App is deployed inside private corporate organizations. Your workplace administrator determines access provisioning. All collected personal data is processed solely so your enterprise can coordinate attendance, operational routing, and HR workflows.
When interacting with the App as an employee, your organization acts as the primary data controller deciding how operational records are managed. We act as a service processor delivering server infrastructure, mobile client functions, and data synchronization.
Data We Collect
We apply strict data minimization, recording only what is essential to provide reliable operations:
A. Account and Profile Data
- Full Name
- Work email address
- Phone number
- Employee identification number & workspace ID
- Designation/role (e.g., Employee, HR, Administrator, Project Manager)
- Encrypted authentication credentials
- Optional profile image uploaded by you or your employer
B. Attendance and Daily Work Logs
- Punch-in and punch-out timestamps
- Work session and shift activity status
- User-submitted activity and progress reports
- Leave applications and approval workflows
- Internal tickets, assigned tasks, project progress, and CRM enquiries
C. Location Data (Precise and Background Tracking)
The App accesses fine GPS and network location when authorized by your device permissions during working hours.
- Validating punch-in and punch-out geofencing
- Confirming field presence throughout shift windows
- Compiling accurate route and address logs for business travel reimbursements
- Preventing fraudulent time tracking
The App may collect real-time coordinates while running minimized or via a dedicated foreground service during active shifts. Periodic updates may also occur when administrators query active field positions via push notifications. Location data is never accessible to data brokers, ad networks, or third-party marketers.
D. Media & Camera Operations
Camera permissions are used exclusively for uploading attachments against tickets, document submissions, project updates, or setting profile images. Image payloads remain scoped inside your organization's partition.
E. Communications
- 1-on-1 direct workplace chat
- Departmental team chat and message queues
- Message read receipts and participant profile metadata
F. Technical Telemetry
- Firebase Cloud Messaging (FCM) push token
- Device session indicators and secure tokens
- API latency, crash reports, and system diagnostics
WOTG CRM does not access personal contacts, SMS message logs, call history, banking details, or financial checkout accounts.
How We Use the Data
- Managing user authentication and token refresh sessions
- Processing automated attendance sheets for HR and payroll computations
- Providing map rendering and geocoding via Google Maps APIs
- Delivering internal tickets, operational tracking, and shift notifications
- Preventing spoofed locations and unauthorized attendance records
- Maintaining system stability and network performance
Legal Basis
We process enterprise data under appropriate lawful grounds:
- Contractual Necessity: Delivering platform functions agreed upon by your organization.
- Legitimate Interests: Fulfilling organizational needs around personnel safety, shift logistics, and work tracking.
- Explicit Consent: Gained via standard Android runtime permissions (Location, Camera, Push).
Who We Share Data With
We do not monetize, rent, or sell your data. Shared data pathways include:
- Your Organization: Designated managerial roles access operational data according to assigned permissions.
- Hosting Infrastructure: Secured server systems operating at
crmapp.in. - Third-Party Infrastructure:
- Google Android & Firebase Cloud Messaging (notifications)
- Google Maps Platform (geocoding and path visualization)
Background Location — Google Play Disclosure
WOTG CRM requests runtime flags for ACCESS_FINE_LOCATION, ACCESS_COARSE_LOCATION, and ACCESS_BACKGROUND_LOCATION.
- Purpose: Authenticate field presence, ensure attendance integrity, and trace travel during working hours.
- Timing: While logged in, during an open shift, or upon explicit admin location ping requests.
- Restriction: Zero usage for advertising or profile targeting.
Storage, Security, and Retention
All data in transit is protected using TLS/HTTPS encryption protocols. Physical databases employ access controls, authentication checks, and network isolation.
Account records persist as long as your employer retains an active enterprise account or to satisfy statutory tax, audit, and employment compliance mandates. If your profile is removed, data is handled according to organizational contracts and statutory regulations.
Your Choices and Rights
- Adjust or revoke Camera, Location, or Notification authorizations inside Android Settings at any point (this may limit attendance actions).
- End an active session by tapping Sign Out.
- Submit profile rectification or personal record export requests directly to your HR/System administrator.
Children’s Privacy
WOTG CRM is exclusively targeted to professional work environments. It is not designed for or offered to individuals under 18 years of age. We do not knowingly capture information from children.
Device-Level Storage
The client app retains localized cache records to optimize battery and mobile network consumption (e.g., active tokens, cached task lists, UI state). Uninstalling the App clears client-side data immediately, though it does not delete corporate records stored on centralized workspace servers.
International Processing
Primary servers operate in India and other secure data center zones managed for crmapp.in. Utilizing the app outside server zones results in transmission of payloads to hosting regions in accordance with standard internet routing.
Policy Updates
We periodically revise this documentation to reflect app enhancements or legal mandates. Revisions become effective when posted. Important changes involving data permissions will be highlighted via in-app updates or Play Store release notes.
Contact Information
| Application Name | WOTG CRM |
|---|---|
| Developer / Organization | Suvidha Software Solutions |
| Canonical Policy Link | https://crmapp.in/suvidha_crm/privacy_policy.php |
For data rights or account deletion inquiries, reach out first to your workplace administrator or connect with our support team through established crmapp.in support channels.
Play Console — Data Safety Summary
Reference copy for developers filling out Google Play declarations:
- Location: Approximate Location, Precise Location (including background access).
- Personal Info: Name, Email Address, User IDs, Phone Number.
- Photos & Videos: Photos (for tickets/profile/enquiries).
- Messages: In-app enterprise chats.
- App Info: Performance metrics, diagnostics, crash logs.
- Device Identifiers: Push notification tokens (FCM).
Prominent Disclosure Text (for Google Play Console review):
“WOTG CRM collects precise location, including in the background, to verify employee punch-in/punch-out and field work presence. Location is used only for attendance and authorized employee tracking. It is not used for ads and is not sold.”